We guarantee our products 100%.
Orders may be canceled for a full refund any time before the product is shipped. If orders have shipped, a full refund will be given on the product, but not on the freight portions, unless the product is defective or shipped incorrectly. Customer pays for return shipping on non-defective items.
Returns must be initiated within 15 days of receipt of the product.
In the case of such items as pouches or bags, a 100% refund will be given, providing at least 90% of the product is being returned.
Orders lost by shipping companies are usually not replaced by us. If tracking information shows "delivered”, we assume no further responsibility.