Frequently Asked Questions

Answers to the questions we hear most often about ordering vacuum sealer bags, finding the right replacement parts, and shipping. If you don't see what you're looking for, contact us or call 888-844-3800.

Bags & Machines

What's the difference between chamber and embossed vacuum sealer bags?

It comes down to your machine type. External/suction-style sealers (like FoodSaver-style machines) need embossed or channel bags, since the textured surface helps guide air out through the machine's nozzle. Chamber vacuum sealers use smooth bags instead, because the whole bag sits inside an airtight chamber during the vacuum cycle. See our full guide: Chamber vs. Embossed Vacuum Sealer Bags.

Which vacuum sealer bags work with my FoodSaver?

FoodSaver and other external/suction-style sealers generally require bags labeled as compatible with external or suction-style machines — typically embossed or channel bags. Browse our Vacuum Sealer Bags collection to find options sized for your machine.

What size vacuum sealer bag do I need?

Bag sizes are usually described as pint, quart, or gallon for home use, or by exact dimensions for commercial rolls and pre-cut bags. See our Vacuum Sealer Bag Sizes guide for a full size breakdown before ordering.

Replacement Parts

Do you carry replacement parts for my vacuum sealer brand?

We stock parts for several commercial vacuum sealer brands, including Bizerba (Boss), Henkovac, Sipromac, Berkel, Promarks, and Busch vacuum pump parts. Start at our Machine Parts by Brand collection, or see the full Vacuum Sealer Machine Replacement Parts by Brand guide to find parts for your specific machine.

How do I know which replacement part fits my machine?

Parts are generally model-specific, and visually similar parts aren't always interchangeable between models or brands. Before ordering, confirm your machine's model number, check any part number printed on the component you're replacing, and compare dimensions against the listing. If you're ordering Henkovac parts specifically, our Henkovac Replacement Parts guide walks through what to check before you buy.

I'm not sure which part is causing my sealing problem. Can you help?

Yes — send us your machine's model number along with a description of what you're seeing (weak seal, vacuum not holding, inconsistent performance, etc.) and we'll help confirm the right part before you order. You can reach us through our Contact Us page or by phone at 888-844-3800.

Shipping & Returns

How fast do you ship orders?

We ship within 24 hours, Monday through Friday. Most orders ship USPS Priority Mail and typically arrive within 1–3 days; larger boxes ship UPS.

What's your return policy?

Orders can be canceled for a full refund any time before they ship. Once shipped, we offer a full product refund (freight is non-refundable) unless the item is defective or was shipped incorrectly. Returns must be started within 15 days of receipt. For bags and pouches, we'll issue a 100% refund as long as at least 90% of the product is returned.

Do you charge a restocking fee?

A restocking fee of up to 20% may apply if a delivery is refused for reasons other than shipping damage, a defect, or a not-as-advertised item. This fee is waived if the refusal was approved by us in advance.

Still Have Questions?

Call us at 888-844-3800 or reach out through our Contact Us page, and we'll help you find the right bag or part for your machine.